Frequently ~
Asked Questions
If you have other burning questions we weren’t able to address here, feel free to email.
Orders ~
You can track your order by logging into your account on our website and navigating to the “Orders” section. There, you’ll find a tracking number associated with your order that you can use to track its status on the respective courier’s website.
The estimated delivery time varies depending on your location and the shipping method chosen at checkout. Generally, orders are processed within 1-2 business days, and standard shipping takes between 3-7 business days for delivery.
Once an order is placed, it immediately begins processing to ensure swift delivery. Unfortunately, this means we’re unable to modify or cancel orders once they’ve been submitted. We recommend double-checking your order details before confirming.
We offer standard shipping for domestic orders, with expedited shipping options available for an additional fee. International shipping options may vary depending on the destination country.
If your order hasn’t arrived within the estimated delivery timeframe, please reach out to our customer support team. We’ll be happy to assist you in tracking your order and resolving any issues that may arise.
Products ~
We offer a diverse range of beauty products including skincare, cosmetics, haircare, and wellness items. Our selection is curated to meet various beauty needs and preferences.
Yes, we are committed to offering cruelty-free products, and many of our items are also vegan-friendly. Look for specific labels and certifications on individual product pages for more information.
We strive to restock popular items regularly to ensure availability for our customers. However, restocking frequencies may vary depending on factors such as demand and product availability from suppliers.
We strive to restock popular items regularly to ensure availability for our customers. However, restocking frequencies may vary depending on factors such as demand and product availability from suppliers.
Yes, we offer samples or trial sizes of select products to allow customers to try before committing to full-sized purchases. Check our website or inquire with customer support for availability.
Unfortunately, we do not offer pre-orders for products that are currently out of stock. However, you can sign up for notifications to be alerted when the product becomes available again.
Returns & Refund~
Our return policy allows for returns within [insert number] days of the purchase date. Items must be unused, in their original packaging, and accompanied by proof of purchase for eligibility.
To initiate a return, please contact our customer support team with your order details and reason for return. They will guide you through the process and provide instructions for returning the item.
Most unused and unopened items are eligible for return, including skincare, cosmetics, and haircare products. However, certain items such as perishable goods or items marked as final sale may not be eligible.
Most unused and unopened items are eligible for return, including skincare, cosmetics, and haircare products. However, certain items such as perishable goods or items marked as final sale may not be eligible.
Refunds are typically processed within 7-10 days business days upon receipt of the returned item. The timeframe may vary depending on your financial institution.
Yes, we offer exchanges for items of equal or lesser value. Simply indicate your preference for an exchange when contacting our customer support team to initiate the return process.
Payments & Promos
We accept various payment methods, including Mobile Money, Cash, credit/debit cards (Visa, Mastercard, American Express), PayPal, and sometimes alternative methods such as Apple Pay or Google Pay.
Currently, we do not offer installment payment options. However, we regularly review our payment offerings to best suit our customers’ needs.
During the checkout process, there will be a field labeled “Promo Code” or “Discount Code” where you can enter the code provided to you. Once entered, the discount will be applied to your order total.
Yes, we frequently offer promotions and run loyalty programs for our valued customers. Be sure to subscribe to our newsletter and follow us on social media to stay updated on the latest offers and rewards.
Absolutely. We take the security of your payment information seriously and utilize industry-standard encryption technology to protect your data during transactions. Your payment details are encrypted and securely processed through trusted payment gateways.